We are committed to providing a comfortable, secure, and memorable experience for every guest. Please review the following terms and policies before your stay at Grand Residency.
All room reservations are subject to availability and confirmation by Grand Residency. Booking confirmations will be sent through the contact details provided during reservation.
Standard check-in time is 2:00 PM and check-out time is 12:00 Noon. Early check-in and late check-out requests are subject to availability and may incur additional charges.
All guests must present a valid government-issued photo identification at the time of check-in, in accordance with local laws and hotel policies.
Full or partial payment may be required to confirm reservations. We accept major credit cards, debit cards, UPI payments, and bank transfers.
Cancellations made more than 72 hours prior to the scheduled check-in date may be eligible for a full refund. Cancellations made within 72 hours of arrival may incur cancellation charges equivalent to one night's stay. Refund processing timelines may vary depending on the payment method used.
Only registered guests are permitted to occupy guest rooms. Additional occupants may be subject to applicable charges and prior approval from the hotel.
Children below the age specified by hotel policy may stay free when sharing existing bedding with parents. Additional bedding or extra beds may incur charges.
Smoking is strictly prohibited inside guest rooms and indoor public areas. Designated smoking zones are available within the property premises.
Guests will be held responsible for any loss, damage, or destruction caused to hotel property during their stay. Repair or replacement costs may be charged accordingly.
Pets are not permitted on the property unless explicitly allowed under a specific booking package or written approval from management.
The hotel reserves the right to refuse accommodation or discontinue services in cases involving unlawful activities, disruptive behaviour, or safety concerns affecting guests or staff.
Grand Residency shall not be held liable for service interruptions, delays, or cancellations caused by circumstances beyond reasonable control, including natural disasters, government regulations, pandemics, or unforeseen emergencies.
Guest information collected during reservations and stays is handled confidentially and used only for operational, legal, and service-related purposes.
These terms and conditions shall be governed and interpreted in accordance with the laws applicable in the State of Kerala, India.